the day of

Your Treatment

To schedule an appointment or to make a package booking, please contact our Spa Reception desk on +44 (0)1633 450400 where our team can guide you towards the right choice.

We advise booking in advance to avoid any disappointment. All treatments and packages will need to be secured with valid card details.

We operate a 48hr cancellation policy; spa treatment/packages cancelled within 48hrs of your arrival date are subject to a 50% cancellation fee. No shows and cancellations on the day are charged at 100% of the package/treatment price.

 

Spa Package information

You are more than welcome to arrive from 9am on the day of your spa package, however you will need to arrive an hour before your scheduled treatment/lunch time to allow sufficient time to settle you into the spa. Please be advised late arrival will result in treatment time being shortened.

Treatment choices are to be confirmed 48hrs prior to your reservation, changes to treatment choices or time may not be accommodated on the day. Refreshments are available throughout the day in our Relaxation Room. Alcohol is prohibited in the spa and pool areas. Anyone found consuming alcohol within these areas will be asked to leave and the alcohol confiscated.

 

Health Conditions

We kindly ask you to advise us of any health conditions, including allergies, injuries and pregnancy at the time of booking as these may affect your choice of spa treatment.

Please advise us of any recent operations/specialist treatment prior to your visit, as this may restrict your treatment options. A GP referral may be required.

 

Spa Etiquette

Our spa environment is one of relaxation and tranquillity. Please respect all spa guests’ right to privacy and serenity. Please turn mobile phones & media players to silent mode, and refrain from taking photographs.

Please note that as a courtesy to all our clients a prompt appointment schedule is adhered to, late appointments may not be honoured and no discount or refund given.

Treatments that start late will still finish at the appointed time, so other guests are not inconvenienced. The minimum age for treatments is 16.

 

About Cwrtium Health and Spa

Our leisure facilities include, gym, swimming pool, jacuzzi, sauna and steam Room and relaxing loungers. Poolside and its facilities are gender neutral, appropriate swimwear is to be worn at all times.

Glassware and crockery is prohibited throughout the gym and poolside area. Plastic cups are available for your convenience.

Both Male and Female changing rooms have showers and toilets. You will find lockers in the changing areas for your personal effects (Pad locks are available at reception, a deposit may be required). Please take care of your valuables, as we cannot take liability for their loss.

 

Homecare

Your therapist will provide homecare advice after your treatment. We stock a selection of ESPA products in homecare solutions; please see spa reception or ask your therapist for more details.