A very warm Welsh welcome to you! Below you will find general safety information about the hotel, along with an A to Z of your stay with us. Please click on a letter to learn about all the services we provide.
The hotel has a comprehensive fire precaution system. Please familiarise yourself with the evacuation plans on the back of your bedroom door. The fire assembly point is in the main car park
Fire Alarm test
The fire alarms are tested every Monday morning at 11.00am. We apologise for any inconvenience this may cause you
Emergencies & medical matters
Should you require any assistance, including medical assistance at any time of the day or night, please contact reception on 0 from any room telephone
Is served in the bar or outside every day from 12 noon until 5.00 pm
The Hotel bar is situated just off the main reception area and has a range of draught and bottled beers, an extensive selection of whiskies, brandies and ports, as well as selection of spirits and wines. Soft drinks are also available.
The bar also offers a selection of teas and coffees and serves cakes and snacks all day.
Drinks are available 24 hours a day – the bar is staffed between 7 am and 11pm and outside of these hours our night team can assist
Food is served in the bar all day between 12 noon until 9.30 pm.
Blankets, Bathrobes and bedding
Should you require any additional bedding, please contact reception. Bathrobes have a hire charge of £5 for the duration of your stay. Replacements will be charged at £25 each
Breakfast is served between 6.30 and 10.00 a.m. Monday – Friday and 8.00 – 10.30 a.m. at weekends & on bank holidays. Room service breakfast is available, please complete the slip in your room and simply hang it on the outside of your door when you retire for the night. This is found in this folder. Please note there is a surcharge for room service breakfast
Fax and photocopying facilities are available from 7.00 am – 11.00 pm via reception. Prices on request. We have a PC and printer with internet access available for your use, free of charge in the business centre at reception.
The hotel has an extensive free car park. All vehicles parked in the car park are done so at the owners own risk. The Ramada Resort Cwrt Bleddyn Hotel and Spa cannot accept liability for any loss or damage caused to vehicles parked there
Check out time
Check out is 11.00am on the day of departure. If you wish to extend your stay, please advise reception as soon as possible. A later departure time may be available, subject to volume of business for an additional £25 charge
Please ask at reception if you require any information on times of services and locations of local churches
The hotel is proud to offer a wide variety of conference rooms, suitable for meetings up to 200 delegates. If we can help with any arrangements, please ask to speak to one of our conference office staff, who will be only too happy to help
Cots or extra beds
There is a limited number of cots and additional children’s beds available, please contact reception if you require any assistance
The hotel has its own Spa, using ELEMIS range of products, and offering a wide variety of treatments. Please see the separate brochure in your room for details and prices of the treatments available. Please note, it is be necessary to book treatments in advance to avoid disappointment if fully booked. The Spa is open 9.00 am until 6.00 pm 7 days a week.
The hotel has a limited number of accessible rooms, suitable for the partially disabled. Please ask at reception for further assistance
For Banqueting, Conference or weddings, ask at reception
We can arrange a full variety of conference and AV equipment for your meeting, please liaise with the reception team
If you require a fan, please contact reception
We are unable to exchange monies at the hotel, but the banks in Usk or local supermarkets offer these services
We would appreciate your feedback on your stay. Give us the opportunity to correct any problem you may have. All comments can be sent directly to firstname.lastname@example.org
The hotel is trying to reduce our carbon footprint as much as possible and we would be grateful for your assistance. If you require clean towels, please place them inside the bath tub; if however, you are happy to reuse them, leave them on the towel rail, and the staff will refold them.
Hairdryers are fitted into every room. They are found in one of the bedroom draws or in wardrobe.
The radiator in your room can be controlled by the thermostatic valve on the side. If you require any additional heating, please contact reception, who will organise a portable electric heater.
All rooms have a complimentary high speed internet access. Guests connect to GuestWiFi and accept the terms and conditions, if you have any problem accessing this service, please contact reception for assistance.
Irons and ironing boards
Should there not be an iron and board in your room, please contact reception, who will organise one to be delivered to your door
If you would like ice delivered to your room, please contact reception or room service
Just ask us anything you need!
Please ensure that you take the paper key card with you if you wish to charge spa treatments, food or drinks to your room. Staff will not accept sight of a room key as proof of residency in that room.
Laundry and dry cleaning
A same day service is available for laundry only. Please place your laundry in the bag found in the dresser drawer, and leave with reception before 9.30am. your laundry will be returned to your room by 5.30pm the same day. Check with reception about Dry cleaning times.
The hotel leisure club includes a swimming pool, sauna, Jacuzzi, steam room and state of the art gym. Please feel free to make use of the leisure club during your stay, opening times are 7.00am until 9.00pm Monday to Friday, and from 8am at weekends. Children swimming times are 9AM – 11AM and 4PM – 6PM Monday to Sunday. Children under 16 years MUST be accompanied by an adult at ALL TIMES. Under 16 year olds unfortunately cannot use the gym.
All lost and left property is in the care of our Reception team. Items will be kept for 28 Days.
If you require help with your cases, please call reception, and a member of our team will assist you to your car, at any time of the day
There is limited storage available for luggage after departure, if required. Please advise reception if you need to store luggage.
Every effort has been taken to ensure your room is in perfect condition. However, if for any reason there is an issue with anything in your room, please contact reception. We will endeavour to repair any issues, or failing this, organise an alternative room
If there is no reply from your room, messages will be taken by reception and delivered to your room
Enjoy a great night sleep
Out of hours services
Reception is fully staffed 24 hours per day, however, between the hours of 11pm and 7am, the night staff may, at times, be called away from the desk. The night staff carry a telephone and can be contacted on 117 or 0
We accept Visa, MasterCard and Amex credit cards and cash. These are accepted at the hotel for payment of accounts. Unless organised prior to arrival, all accounts must be settled prior to departure
Pillows and blankets
If you require additional pillows, blankets or towels, please contact reception
Please see business services
Unfortunately we do not allow pets in bedrooms or public indoor areas.
Reception is fully staffed 24 hours per day, however, between the hours of 11pm and 7am, the night staff may, at times, be called away from the desk and can be contacted via this on 117
Should you require any further supplies for the complimentary tea tray, please contact our reception team, who will organise further supplies. Alternatively, a range of hot and cold drinks are available from the bar or night staff, 24 hours a day
The Restaurant is open for breakfast, lunch and dinner, seven days a week.
Lunch is served all day in our bar and lounge area and dinner is served between 7.00pm and 9.30pm Last orders for dinner are 9.30pm. If you would like to book a table, please contact reception
All of our conference rooms are available for private hire. If you have any conference requests, please ask to speak to a member of our sales team
Room to room calls
To call another room, use the two digit room number with suffix 2 i.e. Room 15 dial 215, room 7 dial 207.
A room service menu is included as part of this guest directory, please contact reception to place your order. Breakfast is available during normal breakfast hours, and hot food is served until 9.30 pm. Please note, there is a £4 tray charge on all room service trays
If you require anything to be kept in a safe, there are safes and laptop safes available in the business centre for free use.
Reception is staffed 24 hours a day for your security and convenience. If you have any reason to suspect anything, please report this to reception as soon as possible. Security chains are fitted to all bedroom doors for your peace of mind. We would suggest guests in ground floor rooms ensure the security locks are used on bedroom windows
ALL BEDROOMS ARE NON-SMOKING. Please note that it is an offence to smoke anywhere inside the hotel. An additional charge of £70 will be levied on any room where a guest has been found to be smoking
We offer a range of special occasion packages, ranging from a champagne breakfast to flowers and chocolates in your room on arrival. For future bookings please ask at the time of booking for one of our celebration packages; or if you need to organise something now, ask our team who will be able to offer you a range of options at short notice
Please ask reception to organise your taxis
To make an external call. Please dial 9 and then the number you are calling. Please remember to use international dialling codes where necessary. To make an internal call just add 2 to the room number – ie Room 15 dial 215, Room 3 dial 203. A list of these can be found at the back of this directory
To operate the TV in your room, please ensure it is switched on at the wall, and then use the remote to access the channels.
An additional selection of complimentary toiletries is available via the reception desk. We also stock items that you may have forgotten.
If you require any information on local attractions and events, there are a selection of brochures in the business centre and reception will be happy to help
Useful telephone numbers
National Rail Enquiry Line – 03457 48 49 50
Cardiff International Airport – 01446 711111
Tourist Information Centre – 01633 422 656
National Express Coaches – 0871 781 8181
Wake up Calls
To organise a wakeup call, please contact reception before 10.00pm the night prior
The hotel is proud to offer a complete wedding service, from holding the actual ceremony in one of our rooms, through to the wedding breakfast and evening party, followed by a night in one of our bridal suites. Please ask for a copy of our current wedding brochure
Please check our website for latest offers and special deals. www.cwrtbleddyn.co.uk
If you have any problems connecting to GuestWi-Fi please contact reception for help
As our team about one of the world’s leading hospitality rewards programs
We are happy to help you organise any little extra that will make your stay memorable
Because we pride ourselves in offering the best in hospitality for business and leisure
We hope you have an excellent night’s sleep and wake refreshed.