COVID-19 – Updated Information

March 23^rd 2020

We prioritise the safety and security of our guests and colleagues. Please stay healthy during this period and mitigate the risk of infection by adopting practices advised by the Government.

Please be advised that from 23^rdMarch, we will be temporarily suspending our operation for the general public as per instructions from HM Government.

We will continue to be available for Key Workers and those who require accommodation as their primary residence being unable to travel or return home. However, please note that we will not be accepting reservations through our website for bookings until after 15^th April and all enquiries in the meantime should be directed through our switchboard (+44) 01633 450 521 or enquiries@cwrtbleddyn.co.uk

March 20^th 2020

We prioritise the safety and security of our guests and colleagues. Please stay healthy during this period and mitigate the risk of infection by adopting practices advised by the Government.

Please be informed that all of the spa, gym, bars and restaurants at Cwrt Bleddyn are closed from this evening for the foreseeable future. Any vouchers with a validity date due to expire by the end of May will be extended until the end of August.

We will still be providing a take-away service for non-residents and room service for our in-house guests.

Our hotels otherwise still remain operational, albeit with limited services for anyone who needs hospitality at this time with special terms available for key workers and anyone unable to travel safely.

Stay healthy and we look forward to welcoming you to the Cwrt Bleddyn Hotel, Spa and Conference Centre soon.

March 18^th 2020

We prioritise the safety and security of our guests and colleagues. Please stay healthy during this period and mitigate the risk of infection by adopting practices advised by the Government.

For existing and upcoming guests:

• We have updated our policies to support our customers and colleagues who experience any symptoms that are consistent with Covid-19 so as to identify and isolate any further health risk
• We have greatly increased our cleaning schedules in public areas, and provide hand sanitising at reception for guests and colleagues
• We have implemented a safe distance for all customer interaction including seating arrangements at breakfast
• Our colleagues are wearing disposable gloves in the interaction with guests
• We are recommending room service breakfast for all our guests but offer plated service for those who wish to eat outside of their room

For future bookings:

We understand that flexibility is important at this time so we would like to assure you that for any reservation due to arrive between 18^th March and 30^th April:

• Any individual reservation may be credited towards a future stay regardless of source of booking
• Any group booking may be credited towards future stays subject to availability
• Any meeting room booking or private dining reservation may be credited towards a future date subject to availability

For our team:

• We are ensuring a safe working environment with health and hygiene prioritised
• We are working towards a work from home policy where operationally possible
• We will insist and apply government guidelines on isolation for any colleague showing signs of symptoms
• Meetings with clients and suppliers are discouraged with conference call facilities available
• All necessary internal meetings should be conducted at a safe distance

Although it is not business as usual, it is Cwrt Bleddyn hospitality as usual and we will be updating these guidelines where necessary.

Please refer to the latest updates from the NHS: https://www.nhs.uk/conditions/coronavirus-covid-19/

Please refer to the latest travel guidelines from the Foreign Office:https://www.gov.uk/foreign-travel-advice

Stay healthy and we look forward to welcoming you to the Cwrt Bleddyn Hotel, Spa and Conference Centre soon.

March 10^th 2020

We prioritise the safety and security of our guests and colleagues. Please stay healthy during this period and mitigate the risk of infection by adopting practices advised by the Government.

The safety and wellbeing of all our guests and staff is our top priority.

If you have recently visited areas affected by Coronavirus, please check the local government advice and follow their recommendations:

• World Health Organization: who.int/emergencies/diseases/novel-coronavirus-2019
• UK – Foreign and Commonwealth Office: gov.uk/foreign-travel-advice
• US– US Department of State – Bureau of Consular Affairs: https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html.html
• For any existing bookings you may wish to amend or cancel, please see the below guidelines:
  • Guests who have booked stays through third parties, please contact your booking provider for assistance
  • Guests who have booked stays and who are arriving from countries that have been affected by Coronavirus  should contact us directly for advice on cancellation

Please do not hesitate to contact us for any further assistance. We thank you for your cooperation and look forward to welcoming all of our guests for a safe and enjoyable stay.

Stay healthy and we look forward to welcoming you to the Cwrt Bleddyn Hotel, Spa and Conference Centre soon.